The 2018 New Year's Resolutions Survey found that respondents' top four New Year's resolutions remain the same as the prior year:

(1) become more physically fit;

Consider these two startling facts:

• Each year the average company loses 20% of its employee base

• Replacing a lost employee costs on average 150% of that person’s annual salary

Because the cost of replacing employees is so high, and the fact that so many continue to leave, businesses who effectively manage the employee engagement process can turn these facts around, making these burdens a strength. They can realise increased productivity, happier employees who willingly promote the business, and eventually, greater profits and other positive business outcomes.

A company needs to understand why the employees are emotionally connected to your business – and it’s generally much more than salaries, training, or benefits. Research shows that emotionally connected employees are the best employees because they are engaged and productive, and they feel validated and appreciated.


Effective customer service leads to higher sales and a positive reputation in the industry. This benefits the employee from the standpoint of the company doing well. When the company does well, the employee's job security is greater. Higher sales can also lead to increases in salaries, benefits, compensation packages, rewards, more money available for training and development of the employee, etc. It also benefits the employee who is providing efficient customer service in that they feel good about what they do and improves morale.

Whether you are an entry-level professional or a senior manager, strong customer service skills are required when you deal with customers. There are customer service skills that, when effectively implemented, can streamline your tasks and satisfy every customer.

All you need to do is to consistently DO the following tips. There are 3 main sections: Plan, Attitude and Action.


1. Where Are You and Why Are You There?

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